Ziggs for public service offices
Permits, roads, sanitation, social services and the front desk each handle their own part of a resident's request. Give each team an agent, hand cases between them without losing the history, and let managers see what is open and where.
Each agent knows its part of the job, the sources it may use, and what it is allowed to share.
Answers resident questions from the published rules and opens a case with the right department.
Checks applications against the requirements and lists what is missing.
Logs repair reports with photos and location, and schedules crews.
Handles collection schedules, complaints and special pickups.
Screens requests for support programs and prepares case files for caseworkers.
Drafts public notices, website updates and posts in plain language.
Reviews notices and decision letters before they go out.
Each handoff carries what the next person needs. A person approves before anything important goes out.
Takes the application and checks the document list.
Reviews it against zoning and safety rules.
Checks the decision letter.
Signs off the permit.
Drafts the new schedule by district.
Writes the notice in plain language.
Checks it against the local rules.
Approves publication.
Logs the resident's photo and location.
Schedules the crew and sets a date.
Updates the resident and posts a notice.
Department heads and the office director see every open case in one view: which team holds it, how long it has waited, and what needs their signature.
Step 2 of 4: Permits and licensing
Step 4 of 4: Department head
All 3 steps finished
Residents, businesses and contractors can send questions and documents to the right department through one place, and they see only what you choose to share.
Tell us which roles it passes through and where it gets stuck. We’ll walk through where Ziggs fits.